This policy describes how Lose the Juice, LLC (“we” or “us”) collects, uses, discloses, and safeguards personal information in various contexts, both online and offline, including when you access or use our websites, or any other services that link to this privacy policy, or communicate with us. This Privacy Policy also tells you about your rights and choices with respect to your personal information, and how you can reach us to get answers to your questions.
- Types of Information We Collect
- Use and Processing of Information
- Disclosure of Information
- Your Choices
- How We Protect Personal Information
- Other Important Information
- Contact Information
Types of Information We Collect
| Context | Types of Data | Primary Purpose for Collection and Use of Data |
|---|---|---|
| Account Registration | We collect your name, phone number, profile photo, and contact information when you register as an authorized user of our Services. We also collect information relating to the actions that you perform while logged into your account. | We have a legitimate interest in providing account-related functionalities to our users. |
| Browsing Activity and Website Usage | When you visit our websites, we collect certain information about how you use and navigate our websites, such as which links you click on, which pages or content you view, and other similar information or statistics. We also collect technical information about your device, operating systems, and web browser type. | We have a legitimate interest in making our websites operate efficiently. |
| Restaurant Information | We collect the name and contact information of our restaurants and their employees with whom we may interact. We also collect billing information. | We use this information to perform our contract with you to provide you with the products and/or services you request. We have a legitimate interest in contacting our subscribers and communicating with them concerning normal business administration such as subscription services and billing. |
| Correspondence with Customer Service | If you contact our customer service team, such as by email or through our website, we generally collect your name, contact information, and any other information you choose to provide. | We have a legitimate interest in managing customer relations with respect to any requests for information or complaints that we receive. We also have a legitimate interest in responding to inquiries related to support, employment opportunities, and other requests. |
| Cookies and first party tracking | We may use cookies and similar technologies. “Cookies” are small pieces of information that a website sends to a computer’s hard drive while a website is viewed. | We have a legitimate interest in making our websites operate efficiently. |
| Demographic Information | We collect personal information, such as your location. | We have a legitimate interest in understanding our users. |
| Feedback/Support | If you provide us feedback or contact us for support we will collect your name and e-mail address, as well as any other content that you send to us, in order to reply. | We have a legitimate interest in receiving, and acting upon, your feedback or issues. |
| Mobile Devices | We collect information from your mobile device such as unique identifying information broadcast from your device when visiting our website. | We have a legitimate interest in identifying unique visitors, and in understanding how users interact with us on their mobile devices. |
| Newletters and Communications | When you subscribe to our newsletter or sign up to receive special offers, we collect your email address. We may also collect certain information about how you interact with the emails and promotional messages we send you. | We share information with individuals that consent to receive such information. We also have a legitimate interest in sharing information about our reporting, as well as understanding how users interact with our communications. |
| Web Logs | We collect information, including your browser type, operating system, Internet Protocol (IP) address (a number that is automatically assigned to a computer when the Internet is used), click-activity, referring website, and/or a date/time stamp for visitors. | We have a legitimate interest in monitoring our networks and the visitors to our websites. Among other things, it helps us understand which of our services is the most popular. |
In addition to the information that we collect from you directly, we may also receive information about you from other sources, including third parties, business partners, our affiliates, or publicly available sources. For example, if you submit a job application, or become an employee, we may conduct a background check.
Use and Processing of Information
In addition to the purposes and uses described above, we use information in the following ways:
- To identify you when you visit our website.
- To provide products and services.
- To improve our services and product offerings.
- To streamline the subscription process.
- To conduct research and analytics, including improving our services and product offerings.
- To respond to inquiries related to support, employment opportunities, or other requests.
- To send marketing and promotional materials, including information relating to our products and services.
- To detect security incidents, and to investigate, prevent, or take action regarding possible malicious, deceptive, fraudulent, or illegal activity, including attempts to manipulate or violate our policies, procedures, and terms and conditions.
- To comply with legal obligations, to establish or exercise our rights, and to defend against a legal claim.
- To provide and maintain the functionality of our website, including identifying and repairing errors or problems.
- For internal administrative purposes, as well as to manage our relationships.
Although the sections above describe our primary purpose in collecting your information, in many situations we have more than one purpose. Our collection and processing of your information is based in different contexts upon your consent, our need to perform a contract, our obligations under law, and/or our legitimate interest in conducting our business.
Disclosure of Information
In addition to the specific situations discussed elsewhere in this policy, we disclose information in the following situations:
- Acquisitions. If another company acquires, or plans to acquire, our company, business, or our assets, we will also share information with that company, including at the negotiation stage.
- Other Disclosures With Your Consent. We may ask if you would like us to share your information with other unaffiliated third parties who are not described elsewhere in this policy.
- Compliance with Law or Other Legal Process. We may share personal information with third parties in response to subpoenas, warrants, court orders, or other requests from legal or regulatory authorities; in connection with any legal process; or to comply with relevant legal, regulatory or treaty obligations. We may also share your personal information in order to establish or exercise our rights, to defend against a legal claim, to investigate, prevent, or take action regarding possible illegal activities, suspected fraud, safety of person or property, or a violation of our policies.
- Public Forums. Some of our websites may provide the opportunity to post comments in a public forum. If you decide to submit information on these pages, that information may be publically available.
- Affiliated Companies. We may disclose your information with subsidiaries, affiliates, or joint ventures as needed to provide our products and services and generally as necessary in the administration of our organization.
- Social Media Platforms and Networks. Our website may feature plugins, widgets, and/or other tools made available by third parties that may result in information being collected and/or shared between us and the third party.
- Service Providers. We may share your information with service providers. Among other things service providers may help us to administer our website, provide technical support, process payments, and assist in the fulfillment of services.
Your Choices
Pursuant to applicable data protection law, you can make the following choices regarding your personal information:
- Access to Your Personal Information. You may request access to your personal information by contacting us at the address described below. If required by law, upon request, we will grant you reasonable access to the personal information that we have about you, in a structured, common and machine-readable format.
- Changes to Your Personal Information. We rely on you to update and correct your personal information. Our websites allow you to modify your account profile. If our websites do not permit you to update or correct certain information contact us at the address described below in order to request that your information be modified. Note that we may keep historical information in our backup files as permitted by law.
- Deletion of Your Personal Information. Typically, we retain your personal information for the period necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. You may, however, request information about how long we keep a specific type of information, or request that we delete your personal information by contacting us at the address described below. If required by law we will grant a request to delete information, but you should note that in many situations we must keep your personal information to comply with our legal obligations, resolve disputes, enforce our agreements, or for another one of our business purposes.
- Objection to Certain Processing. You may object to our sharing or use of your personal information by contacting us at the address described below. We do not knowingly sell the personal information of consumers under 16 years of age.
- Data Portability. You may request to receive your personal information, which you have proceed to us, in a structured, commonly used and machine-readable format, and you may have the right to transmit those data to another entity without hindrance from us.
- Online Tracking. We do not currently recognize automated browser signals regarding tracking mechanisms, which may include “Do Not Track” instructions.
- Revocation Of Consent. If you revoke your consent for the processing of personal information then we may no longer be able to provide you services. In some cases, we may limit or deny your request to revoke consent if the law permits or requires us to do so, or if we are unable to adequately verify your identity. You may revoke consent to processing (where such processing is based upon consent) by contacting us at the address described below.
If you choose to assert any of these rights under applicable law, we will respond within the time period prescribed by applicable law. Please note that many of the above rights are subject to exceptions and limitations. Please address requests and questions about your rights to support@losethejuice.com.
Note that, as required by law, we will require you to prove your identity. We may conduct an identity verification by phone call or email. Depending on your request, we will ask for information such as your name, phone number, email address, and/or billing address. We may also ask you to provide a signed declaration confirming your identity. Following a request, we will use reasonable efforts to supply, correct or delete personal information about you in our files.
In some cases, we may limit or deny your requests to access, modify, or delete your information, or to revoke consent or object. This may occur because the law permits or requires us to do so, or if we are unable to adequately verify your identity. To appeal our decision or receive more information on why we have limited or denied your request, please contact us at the email address listed below.
How We Protect Personal Information
No method of transmission over the Internet, or method of electronic storage, is fully secure. While we use reasonable efforts to protect your personal information from unauthorized access, use, or disclosure, we cannot guarantee the security of your personal information. In the event that we are required by law to inform you of a breach to your personal information we may notify you electronically, in writing, or by telephone, if permitted to do so by law.
Other Important Information
The following additional information relates to our privacy practices:
- Third Party Applications/Websites. Our websites may include links to websites or applications that are owned or operated by third parties. Please note that any personal information that you provide to such third parties will be governed by their privacy policies, and we have no control over or responsibility for their privacy practices. We encourage you to review the privacy policies of any third-party website or application for details about what information is collected and how it is used and/or shared prior to providing any personal information.
- Changes To This Privacy Policy. We may change our privacy policy and practices over time. To the extent that our policy changes in a material way, the policy that was in place at the time that you submitted personal information to us will generally govern that information unless we receive your consent to the new privacy policy. We will note the effective date of the latest version at the end of the Privacy Policy.
Contact Information
If you have any questions, comments, or complaints concerning our privacy practices please contact us at support@losethejuice.com. We will attempt to respond to your requests and to provide you with additional privacy-related information.
Last Updated: December 30, 2022
Effective Date: December 30, 2022